At T89, we believe online entertainment should remain a fun activity. We provide a range of self-control tools and support resources to ensure every user plays within healthy, manageable limits.
Online wagering is a legitimate and enjoyable form of entertainment when approached responsibly. However, like any leisure activity, it needs to be managed wisely to avoid affecting your daily life.
T89 takes responsible gaming seriously because we prioritise the well-being of every member. We recognise that some users may face challenges in managing their gaming habits — and for those individuals, we are here to help without any judgement.
T89's responsible gaming program is more than a legal obligation — it is part of our core values. We continually invest in technology and staff training to ensure that the gaming experience on our platform remains positive, safe, and enjoyable for all users in Malaysia.
Core Principles of T89: Entertainment should stay fun. Once playing starts to feel like stress or a burden, it is time to take a break. T89 is here to help you take the right steps.
As a platform trusted by hundreds of thousands of users across Malaysia, T89 upholds strict responsible gaming standards. This includes providing easily accessible self-control tools, transparently displaying risk information, and ensuring our support staff are trained to handle related issues with compassion and professionalism.
You are playing with money that should be used for basic needs such as rent, bills, or food.
You try chasing losses by continuing to wager more after a loss.
Wagering is beginning to affect your relationships with family, friends, or your work performance.
You feel restless or irritable when unable to play.
You hide your playing habits from the people closest to you.
You borrow money or sell possessions for wagering purposes.
If you recognise yourself in the list above, please use t89's self-control tools or contact our support team immediately. You don't have to face this alone.
We provide a range of tools you can use at any time to manage your playing experience.
Set your own deposit limits — whether daily, weekly, or monthly. Once the limit is reached, the T89 system will automatically block any additional deposits until the limit period expires.
Protect your entertainment budget by setting a maximum loss limit. Once the loss limit is reached within the set period, the system will automatically block any further wagering activity.
Set how long you play in a single session. When the session period ends, T89 will notify you and encourage you to take a break before continuing.
Need a short break? Activate Cool-Off mode for 24 hours, 48 hours, or 7 days. During this period, your account will be locked from all wagering activity, but withdrawal of your remaining balance remains permitted.
For users who need a longer break, the self-exclusion option allows you to lock your account for 1 month, 3 months, 6 months, or permanently. This period cannot be shortened once activated.
T89 sends notifications when you are approaching a set limit. Periodic reminders are also displayed during gaming sessions to keep you aware of your time spent and spending.
All of T89's self-control tools are designed to be easily accessible and activated without needing to contact customer support. You can manage them directly through your account settings.
Important: Once a limit or self-exclusion has been activated, it cannot be relaxed or cancelled within the set period. This is to protect your own best interests.
If you experience any difficulty accessing the self-control tools, the T89 support team is available 24 hours a day via Live Chat to help you activate these tools.
Access your account via the T89.plus website or the T89 mobile app using your username and password.
Click on your profile icon in the top right corner, then select "Account Settings" from the dropdown menu that appears.
On the account settings page, find and click the tab labelled "Responsible Gaming" or "Self-Control" to view all available options.
Choose from deposit limits, loss limits, session time limits, cool-off, or self-exclusion. Each tool includes a clear description of its function and effect.
Enter your desired amount or duration, then confirm your selection. The limit will take effect immediately upon confirmation.
T89 will send a confirmation email to your registered address as a record that the limit has been successfully set on your account.
Answer the questions below honestly. This is not a diagnosis — it is simply a guide to help you assess your own playing habits.
Think about your playing experience in 12 months ago and consider whether the following questions apply to you:
Have you ever bet with more money than you could afford to lose?
Have you ever needed to borrow money or sell belongings to fund wagering?
Has wagering caused financial problems for you or your family?
Have you ever felt the need to keep playing to chase money you have lost?
Do you feel anxious, irritable, or stressed when trying to stop or reduce wagering?
Has wagering affected your personal relationships, work performance, or studies?
Have you ever hidden your wagering activity from family members or friends?
Have you ever played to escape problems, relieve stress, or cope with feelings of depression?
If you answered "Yes" to any of the questions above: This may be a sign that wagering is beginning to have a negative impact on your life. We encourage you to use T89's self-control tools or contact our support team for the appropriate assistance.
Answers to the most frequently asked questions about T89's self-control tools and responsible gaming policy.